Sprint Told To Stop Bad Mouthing Verizon's 'Unlimited' Service 03
In honor of Evil Week, we're switching up the Hive Five a bit. I went ahead and purchased the phones and told them I would call back about the website issue because I had a headache trying to deal with accents and being on the phone for hours. I have read in the Huffington Post that Sprint deliberately treats customers poorly.
It also offers an extensive variety of data and unlimited plans, giving you plenty of options depending on your needs. The phone I ordered was the wrong one so I went to the Sprint store to excange it for an upgraded Blackberry World Phone. With Sprint out of the picture, there will be three major carrier choices in the U.S. for wireless customers and that makes it easier for the companies to raise rates or diminish service quality in some way.
This action can be considered the antithesis of what customer service should be. Sprint will (and I do stress will) lose more than the 1000 customers they turfed on their own. The store technician, however, accidentally applied Almitra's number to the man's phone, stripping Almitra's phone of its service.
If you're looking to consolidate your phone and cable bills, AT&T has more to offer than Sprint, though it'll come at a higher monthly cost. Fast forward to today-Monday, August 27-and I called customer service first thing in the morning because my money still had not arrived.
So once again, rather than go through another two days of degradation trying to resolve anything on the phone with "customer service", I drive to the Sprint store. It kept offering unlimited data even as AT&T and Verizon stopped selling it and started trying to claw back old plans, and it still charges such a small premium for unlimited that it might as well be the default option.
That means a lot of people are directly affected and because AT&T and Verizon will react to the news, everyone will see something new from their carrier. After 4 minutes of silence, Jackie returned to confirm that Sprint still had an Amazon Prime promotion, but it was only available to new customers or existing users upgrading their phone (it's available to everyone).
But the alternative, having staff answer phones at each location, distract staff from being on the floor helping in-person customers. I told the rep that if he wanted me to refrain from telling everyone and his brother to avoid Sprint he would cancel my service.
Though its performance might not be as good as Verizon or AT&T, Sprint is still dependable and includes enough added features to make it a good choice. I told them they couldn't pay me to stay with Sprint and now they are finally doing what I ask. I consider having to take calls from customers a cost of doing business.
I contacted customer service, they routed to different levels for almost 3 hours to change the plan. I called my bank and they told me to basically wait and see if it goes through or not and to call sprint back. The representative I talked to tried to help me and told me she could put me on a plan where my bill would be around $185 with 40GB of data.
He was CEO of AT&T Wireless services from 1997 to 2000, when it was the USA's largest operator. I called up Sprint and the representative told me a price that was 60.00 dollars more and everything was different. While the merger could put the companies in a stronger position to take on AT&T and Verizon, it would also eliminate a competitor from the wireless industry.
My phone bill that was supposed to be different once I signed up with the Fair and Flexible plan†was supposed to be 59.99, funny……my bill for one month is 117.00 this is after only 32 of my anytime minutes were cellphone used and no internet or downloading has taken place.